WX999 Privacy Policy –
How We Handle Your Personal Data

1. Introduction

WX999 is an online gaming and sports betting platform built for Pakistani players. When you use WX999 — whether through the website, the mobile app or any other channel — you share certain personal information with us. This policy explains what information that is, why we collect it, how it is used, who might see it, and how long we keep it.

We understand that privacy is important to our players. The goal of this document is to be completely clear about our data practices so you can make informed decisions. If anything in this policy is unclear, our support team is available 24/7 through live chat to answer your questions.

This policy applies to all users of WX999 regardless of how they access the platform. It covers data collected through account registration, deposits and withdrawals in PKR, betting and gaming activity, the WX999 app, customer support interactions and any communications WX999 sends to you.

2. Data We Collect

WX999 collects the following categories of personal data:

Registration and Identity Data

When you create a WX999 account, we collect your full name, date of birth, email address and any identity documents submitted for verification purposes. This information is required to confirm your eligibility to use the platform — including that you are 18 or older — and to maintain accurate records as required for account management.

Contact and Communication Data

We collect your mobile number and email address for account communication, support correspondence and, if you opt in, promotional notifications. Conversations with our support team — whether through live chat or email — are retained for quality and training purposes.

Financial and Transaction Data

Every deposit, withdrawal and bet placed on WX999 is recorded as part of your account transaction history. This includes amounts in PKR, payment method identifiers (such as your JazzCash or Easypaisa wallet reference), timestamps and transaction outcomes. We do not store complete payment credentials such as full card numbers or mobile wallet PINs.

Technical and Usage Data

When you access WX999, our systems automatically collect certain technical data: your IP address, device type, browser version, operating system, pages visited, session duration and betting or gaming activity logs. This data is used for platform security, fraud detection and improving the user experience.

Verification Documents

For identity verification purposes, WX999 may request copies of government-issued identity documents. These are processed and stored securely in compliance with applicable data handling requirements and are not shared beyond what is necessary for verification.

3. How We Use Your Data

WX999 uses the personal data collected for the following purposes:

• Account management: Creating, verifying and maintaining your player account, including processing your registration details and keeping your profile up to date.
• Transaction processing: Handling all PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card payments accurately and securely.
• Identity verification: Confirming that you meet the age requirement and that your account details are genuine, as part of standard KYC (Know Your Customer) checks.
• Platform security and fraud prevention: Monitoring account activity to detect and prevent unauthorised access, bonus abuse, duplicate accounts and any other suspicious behaviour.
• Customer support: Responding to your queries, resolving disputes and processing responsible gaming requests such as deposit limit adjustments or self-exclusion.
• Service improvement: Analysing aggregated usage data to improve platform performance, fix bugs, optimise the app experience and develop new features.
• Responsible gaming: Using your activity data to identify patterns that may indicate problem gaming, so that appropriate tools and resources can be offered proactively.
• Marketing communications: Sending bonus offers, cricket betting promotions, PSL-related updates and other platform news — only where you have given your consent or where we have a legitimate interest to do so.

4. Legal Basis for Processing

WX999 processes your personal data on the following legal grounds:

• Contractual necessity: Much of the data processing described in this policy is necessary to fulfil our obligations under the account agreement — including processing deposits, settling bets and paying out winnings in PKR.
• Legitimate interests: We process certain technical and usage data based on our legitimate interest in operating a secure, fair and well-functioning platform. We always balance this against your privacy rights.
• Consent: Where we send optional marketing communications or use non-essential cookies, we rely on your consent. You can withdraw consent at any time without affecting your account standing.
• Legal obligation: In some cases, we are required to process and retain data to comply with applicable legal requirements, including anti-money laundering obligations and identity verification standards.

5. Payment Data and PKR Transactions

All financial transactions on WX999 are conducted in Pakistani Rupees (PKR). The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, standard bank transfers and debit or credit cards. When you initiate a transaction, the relevant payment provider processes the transfer and returns a transaction reference to WX999.

WX999 records the transaction reference, amount, date, time and payment method type for each transaction. We do not store complete card numbers, mobile wallet PINs or bank account passwords. Payment data is transmitted over encrypted connections and is accessible only to authorised staff involved in payment processing and dispute resolution.

6. Cookies and Tracking

WX999 uses cookies and similar tracking technologies to support platform functionality, remember your preferences and analyse how the site is used. Cookies are small data files placed on your device when you visit the platform.

Essential Cookies

These cookies are necessary for the platform to function. They manage your login session, keep your bet slip intact during a session and remember your language and currency settings. You cannot opt out of essential cookies without affecting platform functionality.

Analytics Cookies

We use analytics tools to understand how players use WX999 — which pages are visited most, where players spend time and where issues occur. This data is aggregated and does not identify you personally. You can opt out of analytics cookies through the cookie preferences panel.

Marketing Cookies

Where you have consented, we may use cookies to deliver relevant bonus offers and promotions based on your activity on the platform. You can withdraw consent for marketing cookies at any time through your account preferences.

7. Sharing Your Data

WX999 does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under appropriate data protection safeguards:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data needed to complete your deposit or withdrawal in PKR.
• Identity verification services: Third-party KYC providers may process your identity documents to confirm your age and identity. These providers are contractually bound to handle your data securely.
• Game software providers: Game suppliers in the WX999 Game Lobby and Live Casino receive anonymised session data necessary to run games and verify outcomes. They do not receive your full personal profile.
• Technology and infrastructure partners: Cloud hosting, security and analytics providers that support the WX999 platform may process technical data under strict data processing agreements.
• Legal and regulatory requirements: WX999 may disclose personal data where required by a valid legal obligation, court order or where necessary to prevent fraud or protect the rights of other players.

8. Data Retention

WX999 retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods that apply are:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, consistent with standard financial record-keeping practice.
• Transaction history: All PKR deposit, withdrawal and betting records are retained for a minimum of five years after the transaction date.
• Support communications: Live chat and email correspondence is retained for up to two years for quality assurance and dispute resolution purposes.
• Technical and usage logs: IP address logs and session data are retained for up to 12 months before being deleted or anonymised.
• Marketing consent records: Records of your consent or opt-out status are retained for as long as they are relevant to your account history.

When your data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Security Measures

Protecting your personal data is a core responsibility at WX999. We use a range of technical and organisational measures to keep your information safe:

• All data transmitted between your device and WX999 is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest — including identity documents and payment references — is stored using encryption.
• Access to personal data is restricted to authorised WX999 staff on a need-to-know basis, with role-based access controls in place.
• The platform is monitored continuously for suspicious login activity, unusual transaction patterns and other security indicators.
• Account access is protected by password authentication. Players are strongly encouraged to use a unique, strong password and to not share account credentials with anyone.
• In the event of a data breach that may affect your rights, WX999 will notify affected players as soon as reasonably possible and take immediate steps to contain and remediate the incident.

10. Your Rights

As a WX999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat.

11. Children's Privacy

WX999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm their date of birth, and identity verification checks are used to confirm this where required.

If WX999 becomes aware that a player under the age of 18 has created an account, that account will be immediately closed, any balance forfeited and all associated personal data deleted in line with our data retention policy. If you believe a minor has registered on WX999, please notify our support team immediately so we can investigate and act.

12. Marketing Communications

WX999 may send you promotional emails or in-app notifications about bonuses, cricket betting offers, PSL promotions, new games in the Game Lobby and other platform updates. We will only send marketing communications where you have opted in or where we have a legitimate interest that is not overridden by your privacy rights.

You can opt out of marketing communications at any time by contacting the support team through live chat or by updating your notification preferences in your account settings. Opting out of marketing has no effect on your account status, VIP tier or access to the platform. Operational messages — such as transaction confirmations, security alerts and account notices — are not affected by marketing opt-outs and will continue to be sent as needed.

13. Third-Party Services

The WX999 platform integrates with third-party services to deliver games, process payments and improve platform functionality. These integrations are carefully managed to protect your privacy:

• Game suppliers in the WX999 Game Lobby and Live Casino operate under separate privacy notices that cover how they handle game session data. WX999 ensures that game providers receive only the data necessary to run games and verify bet outcomes.
• Payment service providers — including JazzCash, Easypaisa, Raast and banking partners — process financial transaction data under their own terms and privacy policies. WX999 shares only the minimum information required to process your PKR transactions.
• The WX999 mobile app may request device permissions (such as push notification access) to deliver account alerts and promotional offers. These permissions are optional and can be managed through your device settings at any time.

WX999 is not responsible for the privacy practices of external services accessed through links on the platform. We recommend reviewing the privacy policy of any third-party service you use in connection with your WX999 account.

14. Changes to This Privacy Policy

WX999 may update this Privacy Policy from time to time to reflect changes in how we operate, new features on the platform or evolving data protection standards. The "Last Updated" date at the top of this page indicates when the current version was published.

Where changes are material — meaning they significantly affect how your personal data is used or your rights as a player — WX999 will notify registered players through an in-platform notification or by email before the changes take effect. Minor updates, such as clarifications of existing practices, may be made without direct notification but will always be reflected in the updated policy on this page.

Continuing to use WX999 after a policy update has been published and communicated constitutes your acceptance of the revised terms. If you do not agree with an update, you should close your account and contact the support team to request withdrawal of your remaining PKR balance.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how WX999 has handled your personal information, please contact our support team. The fastest way to reach us is through the live chat available on the WX999 website and mobile app, which is available around the clock.

You can also reach us by email — our support address is displayed in the footer of every page on the WX999 website. Please do not send sensitive information such as passwords, full payment details or copies of identity documents via email unless specifically requested by the support team as part of a verified request process.

For account-specific data requests — such as accessing your transaction history or requesting account deletion — please log in before submitting your request so we can verify your identity efficiently. VIP members at Platinum and Diamond level can also raise data queries directly with their dedicated account manager.